DiLorenzo Body & Paint - Frequently Asked Questions

Q: Do I have to go to the preferred shop recommended by my insurance company?
A: Not at all. You choose the body shop you want your car to be fixed in.

Q: I have a brand new vehicle that has been involved in accident. Can it look like new again?
A: Yes. We employ a state of art process which enables us to accurately match your vehicle's finish.

Q: Do you provide a loaner vehicle?
A: In many situations, the insurance company will furnish a rental car. We also will provide a loaner vehicle under certain circumstances. Please ask for details.

Q: How long will it take to repair my vehicle?
A: Vehicle repair time is determined by the complexity of the damages. Dilorenzo Body & Paint will make the repair in a timely manner without compromising quality standards for the sake of time.

Q: How can I pay for the repairs?
A: We accept insurance checks, money orders, Visa, MasterCard, personal checks, and cash.

Q: How do I know when my car will be ready?
A: When you schedule your repair, we will give you a tentative completion date. It is a good idea to check with us 24 hours prior to completion to confirm that we are still on schedule. If we anticipate major changes to the delivery date, we will contact you.